Payment Methods
Shipping Cost & Times
Damaged or Missing Items
Returns and Refunds
Price Match Guarantee

PAYMENT METHODS:
We accept VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS, Debit Cards (Major Credit Card Logo) as well as PayPal all through PayPal.com.

SHIPPING COST & TIMES:
For USA customers we offer a low $5.95 flat-rate shipping option. The flat-rate transit time ranges from 4-10 business days. Need your order faster? During your checkout process you may choose Express (2 - 3 business days) or Priority (3 - 4 business days). If you have a specific date that you need your order by, please state it in the "Comments" box in the "Delivery Information" section of the checkout process so that we can make every effort to accomodate your needs.

You will receive a DELIVERY CONFIRMATION number via email when your order has shipped.

For Non-USA customers, during the checkout process you will get live shipping quotes from the U.S.P.S. Website based on the approximate weight of each item, so you will be paying very close to the actual shipping charge. You will be able to choose from the available transit times stated in the "Delivery Information" section.

You will receive an email when your order has shipped.

DAMAGED OR MISSING ITEMS:
All EnchantedGC.com orders are inspected and then carefully packaged for shipping. Please inspect your package(s) and contents carefully. If there is a discrepancy, please keep the container and all of the packaging then email Customer Service for a quick resolution.

For all inquiries regarding orders placed with one of our partners, please contact the merchant directly.

RETURNS:
Enchanted Gifts & Collectibles offers only the FINEST QUALITY fantasy related products. If for any reason you are not satisfied with your purchase, we want to know about it. Please email Customer Service. You have our 100% satisfaction guarantee. If you are not satisfied with your order, email us for instructions for returning your order within 30 days for a refund of your original purchase price (less actual shipping charge).

REFUNDS:
Refunds are issued through PayPal.

COMPETITOR PRICE MATCHING:
If you find a lower price with an online retail competitor (U.S. based ONLY) on a specific item we carry, we would like the chance to match the total price. The competitors item must be:

• New in original packaging.
• Same size, color, style, condition than the one we offer.
• Offered at a lower price to include shipping charges and/or membership fees.